General Data protection

General Data Protection Regulation (GDPR) Policy Statement

Brighton Holistics Online is fully committed to full compliance with the requirements of the General Data Protection Regulation. Brighton Holistics Online will, therefore, follow procedures which aim to ensure that all team members who have access to any personal data held by Brighton Holistics Online are fully aware of and abide by their duties under the General Data Protection Regulation. Brighton Holistics Online will not share any information with any third party.

Statement of policy

Brighton Holistics Online needs to collect and use information about people with whom it carries out business in order to operate and carry out its business. This personal information must be handled and dealt with properly however it is collected, recorded and used and whether it is on paper, in computer records or recorded by other means.

Brighton Holistics Online regards the lawful and appropriate treatment of personal information as very important to its successful operations and essential to maintaining confidence between Brighton Holistics Online and those with whom it carries out business. Brighton Holistics Online therefore fully endorses and adheres to the Principles of the General Data Protection Regulation.

Handling personal/special category data

Brighton Holistics Online will, through management and use of appropriate controls, monitoring and review:

Use personal data in the most efficient and effective way to deliver better services
Strive to collect and process only the data or information which is needed
Use personal data for such purposes as are described at the point of collection, or for purposes which are legally permitted
Strive to ensure information is accurate
Not keep information for longer than is necessary
Securely destroy data which is no longer needed
Take appropriate technical and organisational security measures to safeguard information (including unauthorised or unlawful processing and accidental loss or damage of data)
Ensure that information is not transferred abroad without suitable safeguards
Ensure that there is general information made available to the public of their rights to access information
Ensure that the rights of people about whom information is held can be fully exercised under the General Data Protection Regulation

These rights include:

The right to be informed
The right of access to personal information
The right to request rectification
The right to request erasure
The right to restrict processing in certain circumstances
The right to data portability
The right to object to processing

We will retain your information for the periods stated below unless or until you request us to do otherwise.

We collect and process your personal information for the following purposes:

To process your order
To provide you with the best possible service

We will hold your name, address, email address, phone number, date of birth and any other relevant details/information you provide to us. We use this information to maintain contact with you to provide your requested services, manage their delivery and bill you for them. We retain this information in our electronic database for five years after the most recent event we host for you, and for seven years in our financial records (due to statutory requirements). Where we have not hosted a course/event for you, we will retain the details relating to your initial enquiries of services for no more than two years

While we retain your contact information, we will contact you about our services. You may unsubscribe from such communications at any time.

Please note that all telephone calls are recorded for training and quality purposes.

We do not share personal information with any third parties except if requested by law. If you have concerns or queries about any of these purposes, or how we communicate with you, please contact us at the address given below.

Programs used where your information is used/stored

Mailchimp – for occasional mailouts
WooCommerce – Website
Kinsta, Website hosting
Really Simple Systems – Database
Zoom – Conference calling / Assessment
GoToMeeting – Conference calling / Assessment
Brighton Holistics Online Learners Portal (Moodle) is hosted by Hunken Group
We use Apple equipment including iCloud, Apple mail and iCal
Full fat hosting – Secure Email hosting, and web hosting
HiHi – for our phone system (4com)
02 – for all mobile communication
Xero – for all accounts and invoices
Paypal – all online and card payments
CCTV within the communal areas (internal and external) and the door entry system – is managed by Big Yellow Storage

Computer systems and Connections

All Computers used by Brighton Holistics Online are connected to a VPN.

Working Abroad

Brighton Holistics Online occasional works in South Africa, using the same systems listed above. Brighton Holistics Online follows the same principle as if was working within the UK.

The right to access personal data:

General Data Protection Regulation 2018 gives individuals who are subject of personal data (known in the General Data Protection Regulation as ‘data subjects’) a general right of access to personal data that relates directly to you.

To request information, a written request and proof of identity must be received before any such information will be released by Brighton Holistics Online . We aim to supply all requests in a calendar month as prescribed in the General Data Protection Regulation this will be calculated from the day on which Brighton Holistics Online receives the written request.

All data subject access requests must be in writing (email not accepted).

All requests should be addressed to:

Brighton Holistics Online Ltd Director

18 Margaret St,
Brighton and Hove,
BN2 1TS
The United Kingdom.

Brighton Holistics Online Data Protection policy was updated on January 1st, 2018 in line with the new GDPR legislation for May 25, 2018. Brighton Holistics Online is fully registered with the Information Commissioner’s Office (ICO).

Policy update

Updated on 01/01/2023 – Programs used where your information is used/stored- text update