These Terms and Conditions apply to bookings made with Brighton Holistics Online. Please read them carefully before booking a course. By booking a course, paying for a course, accessing the Learners Portal, attending any online or blended learning session, submitting coursework, or taking an assessment, you agree to these Terms and Conditions.
These Terms and Conditions do not remove or limit any statutory rights you may have under UK consumer law. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining parts will continue to apply.
1. About Brighton Holistics Online
Brighton Holistics Online is a limited company, Company registration number: 14269320.
Website: www.brightonholisticsonline.co.uk
Telephone: 01273 974 950
Email for bookings and course administration: bookings@brightonholisticsonline.co.uk
Normal office hours are Monday to Friday, 9.00 am to 5.00 pm, excluding UK bank holidays. Brighton Holistics Online is also closed from Good Friday through to the Tuesday after Easter, and from December 21 through to January 4.
You can book online 24 hours a day through the website. We aim to respond to emails within 48 hours during normal office hours.
Brighton Holistics Online – Call Recording Policy: please link this text to the relevant policy document.
2. Booking and Payment
- You may pay online by credit card, debit card, PayPal, or bank transfer. A PayPal account is not required to pay by PayPal.
- If you pay by bank transfer, Brighton Holistics Online will hold the course place or course access for five days only. Funds must clear within that time.
- Bank transfer will not be accepted if there are fewer than seven days before the course start date.
- Credit and debit card payments can’t be taken over the phone.
- You must make sure that you book the correct course before paying. Course descriptions, entry requirements, assessment requirements, timeframes, and any insurance or licensing requirements should be checked before booking.
- After booking, you will receive an email confirmation normally within three working days. This will be sent from bookings@brightonholisticsonline.co.uk with the subject heading: Brighton Holistics Online Course Confirmation. PLEASE READ THIS EMAIL IN FULL.
- If you book online, the learner form is normally completed at checkout. You must provide complete and accurate information. If you need learning support, reasonable adjustments, or special consideration, you must tell Brighton Holistics Online as early as possible.
- If you have an Educational Report, Statement, Education Health and Care Plan, or any other document setting out your learning needs, this should be submitted before starting the course so that support can be discussed and, where reasonable, put in place.
Learners who book a course agree to the Brighton Holistics Online – Learners Agreement.
Brighton Holistics Online – Reasonable Adjustment and Special Consideration Policy: please link this text to the relevant policy document.
3. Course Suitability, Prerequisites and Learner Responsibility
- It is your responsibility to check that the course is suitable for your needs before booking.
- It is your responsibility to check whether the course will be accepted by your insurer, professional body, employer, local authority, licensing body, or any other organisation you intend to rely on. It is also your responsibility to ensure that you meet the minimum requirements to attended the course. These requirements are listed on the course information page on this website.
- Brighton Holistics Online cannot guarantee that a course will meet the requirements of every insurer, professional body, employer, local authority, or licensing body.
- Refunds will not normally be available where a learner has started or completed a course and later decides that the course does not meet their personal, professional, insurance, licensing, or employment requirements. This does not affect your statutory rights.
- If you have received funding for a course and choose not to complete it, Brighton Holistics Online may be required to notify the funding agency. If the funding agency recoups funds, any repayment to the funding agency is the learner’s responsibility and not the responsibility of Brighton Holistics Online.
4. Online Course Access and Delivery
- Brighton Holistics Online uses a secure online learning platform, referred to as the Learners Portal. The platform is based on Moodle technology.
- We aim to register learners and provide access as quickly as possible. This is normally within a few hours during office hours. If a course is booked outside office hours, over a weekend, or during a bank holiday or closure period, access may take 24 to 48 hours from the time of booking.
- You must have basic computer skills and suitable internet access to use the Learners Portal.
- Training manuals are made available through the Learners Portal. They are not normally emailed or issued before the course start date.
- It is your responsibility to download and save any manuals, resources, or certificates during the period you have access to the course.
Brighton Holistics Online – Computer Literacy Policy: please link this text to the relevant policy document.
5. System Service Level and Technical Access
- Brighton Holistics Online products are hosted securely with a licensed Moodle Partner.
- The hosting environment is expected to be available on a 24 hour, 7 day basis with a 99.8% uptime guarantee, excluding scheduled downtime for maintenance, upgrades, or security work.
- Scheduled downtime may occasionally be required and will normally be agreed with Brighton Holistics Online in advance.
- The system is stable and downtime is rare. However, if the Moodle service is lost because of circumstances outside Brighton Holistics Online’s reasonable control, Brighton Holistics Online will not be responsible for loss of business, loss of earnings, loss of opportunity, inconvenience, or indirect losses arising from that downtime.
- You are responsible for your own internet connection, device, software, browser, microphone, camera, and any other equipment needed to access the course, attend online sessions, or complete online assessments.
6. Cancellation, Refunds and Statutory Rights
- For most online or distance bookings, you have a 14 day cooling-off period from the day after the contract is made, unless an exception applies.
- If you are provided online course access before the end of the 14 day cooling-off period, and you access the Learners Portal, download course materials, start learning content, submit coursework, attend a live online session, or begin assessment activity, you acknowledge that your cancellation rights will be affected, and no refund will be offered.
- Online courses: once course access has been provided and you have accessed the Learners Portal or started the course, no refund will be issued, even if this is within the first 14 days.
- Blended learning courses: once you receive course booking confirmation, you have a 14 day cooling-off period unless the course has already started or you have asked us to begin providing the service within that period. Cancellations after the cooling-off period will not be eligible for a refund. Brighton Holistics Online may, at its discretion, offer one transfer to the next available suitable course date.
- If a learner cancels a blended course after being offered one transfer, or fails to attend the rearranged course, no further transfer or refund will normally be offered.
- Refunds, where due, will be processed within 14 days of Brighton Holistics Online agreeing that a refund is payable.
- Nothing in these Terms and Conditions limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations.
7. Course Timeframes and Extensions
7.1 Online Theory Courses
- All online theory courses must be completed within 12 months of course allocation. This includes any final assessment.
- A fixed extension of 6 months may be granted from the original expiry date, giving a maximum total access period of 18 months from the course start date.
- An administration fee of £60 applies to an online theory course extension.
- Extension requests must be made by email to bookings@brightonholisticsonline.co.uk before the course expires.
- The Learners Portal closes at 5.00 pm on the course completion date. After that time, you will not be able to access the course unless an extension has been agreed and paid for.
7.2 Blended Learning Diploma Courses
- All short courses requiring case studies must normally be completed within two months, meaning 60 days from the course start date.
- A course may be extended by four months after the original two month period, giving a maximum total completion period of six months.
- An administration fee of £40 per course applies to a blended learning extension.
- Extension requests must be made by email to bookings@brightonholisticsonline.co.uk before the course expires.
- If an extension is requested and agreed, the extension fee remains payable even if the learner later chooses not to use the extension.
- After the maximum timeframe has passed, the learner may be required to restart the course at their own expense.
8. Certification
- Certificates are issued by email once the required learning outcomes have been achieved, coursework and assessments have been passed, and any internal quality assurance requirements have been met.
- Where possible, Brighton Holistics Online aims to issue certificates within 7 to 10 working days from marking or final assessment being completed and passed.
- You must keep copies of your manuals, coursework, certificates, and any evidence submitted. Duplicate certificates and documents may not be issued, or may incur a fee where available.
- ITEC course certificates may take three to four months to be issued. This timescale is outside Brighton Holistics Online’s control.
- VTCT certification is usually issued electronically. If you require a hard copy certificate, the fee is £15.00 for UK postage by registered post and £19.50 for international postage.
Brighton Holistics Online – Registration and Certification Policy: please link this text to the relevant policy document.
9. Insurance and Professional Practice
- Some CPD or diploma qualifications may only be accepted for professional practice and insurance where the learner already holds suitable prerequisites, such as a recognised accredited Level 3 or Level 4 qualification in body massage, sports massage, aromatherapy, reflexology, beauty therapy, or another relevant subject.
- Some Level 3 online qualifications may not have pre-course prerequisites, but learners must still check suitability with their insurer, professional body, employer, or licensing authority before booking.
- Brighton Holistics Online is not responsible for fees, losses, or costs incurred where a learner books a course and later finds that their insurer, professional body, employer, or licensing authority will not accept it.
9.1 Licence to Practice Therapy
- Some local authorities, including some London boroughs, may require therapists to hold a licence and specific qualifications, such as FHT, VTCT, NVQ, or Level 3 qualifications.
- It is each learner’s responsibility to check local authority, employer, insurer, and professional body requirements before booking.
10. Blended Learning Courses
10.1 Course Times
- Blended learning courses normally start at 10.30 am and finish at approximately 3.30 pm, unless Brighton Holistics Online confirms different times in writing.
10.2 Models
- Learners may be required to provide a model for practical sessions. The model is normally required from 1.15 pm.
- Models are not permitted to sit through theory sessions, as this may distract other learners.
- It is the learner’s responsibility to provide a suitable model.
- Models must be over 16 years of age.
- It is the learner’s responsibility to make sure that the model is suitable for the treatment, is not contraindicated, understands the treatment they will receive, and understands possible contra-actions.
10.3 Contraindications for Models and Practical Work
It is the learner’s responsibility to check whether their model has any contraindications before booking and before attending. We advise learners to complete a consultation form for their model before the course. If you need advice, please contact Brighton Holistics Online before the training date.
- Fungal conditions on the hands or feet, verrucae on the feet, or warts on the hands, unless safely covered and agreed where appropriate.
- Pregnancy at any stage, unless the course is a pregnancy massage course and the model is past the first trimester.
- Any physical disability, restriction, or condition that prevents safe free movement for giving or receiving the treatment techniques.
- Any infectious disease or infectious condition, including viruses, colds, cold sores, warts, impetigo, boils, conjunctivitis, styes, ringworm, or similar conditions.
- Being under the influence of alcohol or drugs.
- Extensive wounds, cuts, bruises, abrasions, inflammation, severe localised sunburn, or recent injury in any treatment area.
- Central nervous system disorders, cerebral palsy, multiple sclerosis, Parkinson’s disease, trapped nerves, pinched nerves, or inflamed nerves.
- Bulging or herniated discs.
- Recent surgery, whether major or minor, unless medical clearance has been obtained.
- Numbness, tingling, or reduced sensitivity in the extremities or treatment area.
- Thrombosis, embolism, phlebitis, recent stroke, haemorrhage, or blood clots.
- Excessively high or low blood pressure, dizziness, nausea, or fainting risk.
- Serious heart conditions, circulatory disorders, or severe varicose veins.
- Paranoia, psychosis, schizophrenia, or any condition that may make treatment unsuitable or unsafe.
- Osteoporosis, spondylitis, severe rheumatoid arthritis, or severe osteoarthritis.
- Any undiagnosed condition or illness.
- Head lice or nits.
- Recent head injury or neck injury, including whiplash.
- Diarrhoea or vomiting.
11. Coursework, Marking and Quality Assurance
- All submitted work is marked by a qualified assessor and monitored through internal quality assurance.
- Brighton Holistics Online aims to mark coursework within 21 working days of submission.
- Learner portfolios are marked continually during the course. Learners should upload work as they complete it, rather than uploading a large amount of work at once near the end of the course.
- If marking delays are expected, Brighton Holistics Online will endeavour to publish information within the Learners Portal.
- It is the learner’s responsibility to save and back up coursework, case studies, assignments, portfolio evidence, and assessment documents.
Brighton Holistics Online – Assessment Principles Policy: please link this text to the relevant policy document.
Brighton Holistics Online – Quality Assurance Policy: please link this text to the relevant policy document.
Brighton Holistics Online – Assessment Policy: please link this text to the relevant policy document.
Brighton Holistics Online – Internal Verification Policy: please link this text to the relevant policy document.
Brighton Holistics Online – Assessment Malpractice Policy: please link this text to the relevant policy document.
12. Online Assessments
- Each online theory course may include a final assessment completed through the online system.
- Assessment questions may be selected from a question bank. Brighton Holistics Online cannot advise learners what questions will appear in an assessment.
- A learner cannot take a final assessment until they have met the learning outcomes required for the course.
- Learning outcomes are explained within the course materials.
12.1 ITEC and VTCT Assessments
- ITEC and VTCT assessments must be invigilated by an assessor.
- Where online assessment is permitted, you must use a computer or laptop with a built-in or connected webcam. Mobile phones and tablets are not acceptable for final assessment unless specifically agreed in writing.
- You must have access to Zoom or any other assessment platform required by the awarding organisation or assessment centre.
- Photographic identification, such as a driving licence or passport, must be shown before assessment.
- When taking a final assessment, you may be connected to an ITEC or VTCT assessment portal and not a Brighton Holistics Online system. Brighton Holistics Online is not responsible for the quality, content, technical performance, or question selection of third party assessment platforms.
- Final assessment dates will be offered once the required learning outcomes have been met and the learner confirms readiness.
- You must notify Brighton Holistics Online of your chosen exam date at least eight weeks before the final assessment date.
- If you complete assessment with another ITEC or VTCT assessment centre, Brighton Holistics Online is not responsible for the assessment date, fees, timeframes, rules, or requirements set by that centre.
- If required, original pathology assignments or other original assessment documents must be taken to an external assessment centre. Failure to do so may mean you cannot sit the assessment.
- You must have a reliable internet connection for online assessment. If your signal repeatedly breaks or the assessment cannot continue safely or fairly, the assessment may be cancelled and rearranged. This may be classed as a failed assessment depending on awarding body or centre rules.
- Assessments may be recorded for invigilation, quality assurance, awarding body, malpractice prevention, and audit purposes.
- A final assessment may be taken once with one free resit, unless different awarding body rules apply. Additional assessments may incur an administration fee of £145 per assessment. External centres may charge different fees, which are payable by the learner directly to that centre.
- All courses are invigilated, assessed, and quality assured as required to maintain course and qualification standards.
13. Feedback
- At the end of the course, learners may be sent a feedback form by email.
- Feedback is important because it helps Brighton Holistics Online monitor service levels, course quality, learner experience, and areas for improvement.
14. Learner Conduct and Unacceptable Behaviour
- Brighton Holistics Online expects all learners, models, staff, tutors, assessors, and representatives to behave respectfully and professionally.
- Threatening, abusive, intimidating, discriminatory, harassing, aggressive, or unprofessional behaviour will not be tolerated by telephone, email, online learning platform, online session, social media, or in person.
- If Brighton Holistics Online reasonably believes that a tutor, assessor, member of staff, learner, model, or other person is being threatened, intimidated, abused, or placed at risk, Brighton Holistics Online may remove the learner from the course or online class, restrict contact, refuse future bookings, report the matter to a professional body, and/or take any other reasonable action.
- Where a learner is removed from a course because of serious misconduct, the course will not normally be rearranged and no refund will normally be offered.
Brighton Holistics Online – Unacceptable Actions Policy: please link this text to the relevant policy document.
15. Complaints
Brighton Holistics Online aims to provide a high level of service. If something has gone wrong, please tell us through the complaints procedure so that the matter can be reviewed and, where appropriate, put right.
Brighton Holistics Online – Complaints Procedure: please link this text to the relevant policy document.
16. Course Content, Changes and Updates
- Brighton Holistics Online may need to update, change, or improve course content because of changes to National Occupational Standards, awarding body requirements, accreditor requirements, legislation, professional practice, assessment requirements, or quality assurance findings.
- Brighton Holistics Online may also add modules or learning materials to improve underpinning knowledge, practical understanding, or learner support.
- Where a change materially affects an active learner, Brighton Holistics Online will aim to communicate this clearly through the Learners Portal or by email.
- Every effort is made to ensure that information and advice in training courses is accurate and up to date at the time of production or review. However, professional guidance, legislation, awarding body requirements, and local licensing requirements may change.
- Brighton Holistics Online cannot accept responsibility for how course information is interpreted or implemented in practice by learners after training. Learners must work within their own competence, insurance, professional standards, legal duties, and local requirements.
17. Terminology and Inclusivity
The terminology used in Brighton Holistics Online manuals and courses is not intended to cause offence or upset. Some terms may be required by awarding organisations, accreditation requirements, learning outcomes, professional standards, or established therapy terminology.
Brighton Holistics Online works to keep course materials inclusive and respectful. If you find wording that concerns you, please raise it so that it can be reviewed where possible.
18. Copyright and Permitted Use of Materials
- All rights are reserved.
- The copying, reproducing, recording, distributing, uploading, sharing, adapting, selling, teaching from, or otherwise using Brighton Holistics Online website content, course content, manuals, videos, resources, assessments, case study templates, or training materials is strictly prohibited without prior written consent.
- All Brighton Holistics Online training materials remain the intellectual property and copyright of Brighton Holistics Online, even where materials are unbranded or downloaded by the learner.
- Course materials are provided for the learner’s own personal study and reference when delivering therapy within their competence and professional scope.
- Brighton Holistics Online courses do not give learners permission to teach Brighton Holistics Online course content, reproduce training manuals, create derivative training courses, or provide training to others using Brighton Holistics Online materials.
- Unauthorised copying, sharing, distribution, or use of training manuals or materials is a serious breach of copyright and may result in removal from the course, refusal of certification, legal action, and/or notification to relevant professional bodies or awarding organisations.
19. Privacy, Data Protection and Records
- Brighton Holistics Online is committed to handling personal data lawfully, fairly, transparently, and securely in line with the UK GDPR and the Data Protection Act 2018.
- Personal data may be used for course administration, learner support, assessment, certification, quality assurance, awarding body requirements, safeguarding, complaints handling, legal compliance, and legitimate business records.
- Brighton Holistics Online will not share personal information with third parties unless there is a lawful reason to do so, including where required by law, awarding bodies, accreditation bodies, funding agencies, safeguarding duties, professional standards, or legitimate course administration needs.
- Learners should read the privacy and data protection documents before booking and before submitting personal information.
Brighton Holistics Online – Privacy Policy: please link this text to the relevant policy document.
Brighton Holistics Online – Data Protection Policy: please link this text to the relevant policy document.
Brighton Holistics Online – General Data Protection Regulation Policy: please link this text to the relevant policy document.
20. Safeguarding and Learner Welfare
Brighton Holistics Online aims to provide a safe, respectful, and supportive learning environment. Where safeguarding or welfare concerns arise, Brighton Holistics Online may take reasonable steps to protect learners, staff, tutors, assessors, models, and others.
Brighton Holistics Online – Safeguarding Policy: please link this text to the relevant policy document.
21. Accessibility
Brighton Holistics Online aims to make learning accessible where reasonably possible. Learners should tell Brighton Holistics Online as early as possible about any learning need, disability, health issue, or support requirement that may affect access to learning or assessment.
Brighton Holistics Online – Accessibility Statement: please link this text to the relevant policy document.
22. External Links and Third Party Platforms
- The website, Learners Portal, course materials, or assessment information may include links to external websites, awarding body portals, video platforms, Zoom resources, or other third party services.
- External links are provided for information or course administration purposes only.
- Brighton Holistics Online is not responsible for the content, security, availability, privacy practices, accessibility, or accuracy of third party websites or platforms.
- A link does not mean that Brighton Holistics Online approves or endorses all content on that external site.
23. Limitation of Liability
- Brighton Holistics Online does not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or statutory rights that cannot legally be excluded.
- Subject to the above, Brighton Holistics Online will not be liable for indirect loss, loss of income, loss of profit, loss of business, loss of opportunity, loss of goodwill, or losses caused by learner error, unsuitable equipment, poor internet connection, failure to meet prerequisites, failure to check insurance or licensing requirements, or failure to complete the course within the required timeframe.
- Brighton Holistics Online’s total liability for a course will not normally exceed the amount paid by the learner for that course, unless the law requires otherwise.
24. Changes to These Terms and Conditions
- Brighton Holistics Online may update these Terms and Conditions from time to time.
- Updated Terms and Conditions will be posted on the website.
- Changes will normally apply to future bookings only, unless a change is required by law, an awarding body, an accreditor, a professional requirement, or is needed to protect safety, security, quality assurance, or legal compliance.
- The version of the Terms and Conditions in force at the time of booking will normally apply to that booking, unless the learner agrees to a later version or a legally required change applies.
25. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Each paragraph of these Terms and Conditions operates separately. If any court or relevant authority decides that any paragraph is unlawful, the remaining paragraphs will remain in full force and effect.
26. Dyslexia and Communication Statement
The principal and senior tutor of Brighton Holistics Online is dyslexic. Some emails may be prepared using dictation software. We apologise if any email contains spelling or grammar errors. If anything is unclear, please contact Brighton Holistics Online and we will clarify it.
27. Acceptance
By booking a course with Brighton Holistics Online, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Brighton Holistics Online prides itself on transparency and accountability. These Terms and Conditions are intended to be clear, fair, and consistent.
Terms and Conditions last updated: May 30, 2026.
The following policy names have been left in bold throughout the document so they can be turned into hyperlinks before publication:
