The Brighton Holistics Online Learner Charter - Appeals Policy

Aim:

To enable the learner to enquire, question or appeal against an assessment decision
To attempt to reach an agreement between the learner and the assessor at the earliest opportunity
To standardise and record any appeal to ensure openness and fairness
To facilitate a learner’s ultimate right of appeal to the accrediting body, where appropriate.
To protect the interests of all learners and the integrity of the qualification.

In order to do this, Brighton Holistics Online will:

Inform the learner at induction, of the appeals policy and procedure
Record, track and validate any appeal
Forward the appeal to the accrediting body when a learner considers that a decision continues to disadvantage her/him after the internal appeals process has been exhausted
Keep appeals records for inspection by the accrediting body for a minimum of 18 months.
Have a staged appeals procedure
Take appropriate action to protect the interests of other learners and the integrity of the qualification, when the outcome of an appeal questions the validity of other results
Monitor appeals to inform quality improvement

This policy will be reviewed every 12 months by the Brighton Holistics Online Team.

Please view Brighton Holistics Online Terms and Conditions for additional information. Please click here for our T’s and C’s.